Chargeback Management

Chargeback Prevention

Chargeback prevention is an ISO/Banks best strategy for keeping their Merchant's processing.

How do you prevent what you don't understand?

The task of managing and controlling Chargebacks has primarily been left up to Merchants. Most Merchants do not have the time, personnel or knowledge to effectively handle, and most importantly, learn how to reduce future Chargebacks from occurring.

Our fully trained staff responds to each Retrieval Request and Chargeback with an individualized response tailored to your Merchants dispute and the Chargeback reason code used. We do not mass reply. Each Retrieval Request and Chargeback is manually reviewed by a trained specialist to ensure that the response to the dispute is accurate. This is very much a "hands on" processes.

In a head to head comparison, we recovered three times more money for less than a third of the cost than our competitors, while providing analytics on how to prevent Chargebacks moving forward.

We have over 30 years combined Customer Service/ Chargeback experience. Our Chargeback managers have worked in the Chargeback department for a major Credit Card company and know what it takes to win each type of dispute. Chargeback Guardian offers many different services to best assist ISOs/Banks and their Merchants including:

  • Chargeback Representment
  • Chargeback Recovery
  • Training & Consulting

Chargeback Guardian provides a streamlined system that helps merchants understand where the Chargebacks are coming from and identify what steps they need to take to reduce or eliminate them.

Chargeback Management System Includes:

  1. Receiving and processing all disputes on behalf of the Merchant.
  2. Canceling customers out of the Merchant's Billing CRM, to insure the customer is not billed again.
  3. Gathering accurate information and responding to invalid Chargebacks.
  4. Analytics with suggested action to prevent/reduce further Chargebacks.
  5. Provide detailed and timely reporting available to ISOs/Banks and Merchants on Chargeback activity, including:
    • Card type (Visa, MasterCard, AMEX, DSCV)
    • Key data tracking (advertising source, reason code, time interval)
    • Status tracking (win/loss)
    • Selectable date range (day, week, month)

Chargeback Representment:

  • Utilized for active merchant accounts
  • Respond to each Retrieval Request or Chargeback Advice
  • Analyze transaction data to help prevent future Chargebacks.
  • Revenue won from representments goes to the reserve account held by the ISO/Bank


Training & Consulting

We will create trainings for your Merchants' Customer Service Department and New Hires that will significantly improve their customer's satisfaction, increase retention, and reduce Chargebacks. We have conducted trainings locally and half way around the world, and the results are astonishing. Most people have heard of a Chargeback, but do not understand the actual ramifications. We focus on why consumers Chargeback, why banks allow consumers to Chargeback, and how to improve your Merchants relationship with the banks in order to reduce Chargebacks.

  

Chargeback Recovery:

  • Utilized for accounts that are closed or will be closed soon
  • Revenue recovered goes back to ISO/Bank to offset losses
  • Fee based on results
Learn How We Can Help Reduce High Chargeback Rates >>

Bank / ISO Services